Hello again. Three months later I am resigned. Everything has gone full circle but I have proved the missing handset is a problem between Telstra and its carrier, not my fault. This seems to be a major breakthrough. Last I heard, about 8 days ago was that if not resolved in 5 days ny 15,000 Telstra points would be refunded. Course it didnt happen. So yesterday I officially requested the refund of my Telstra Plus points, and will start again. Sigh.
Wed 18th March. Still waiting