Lately I have had a lot to whinge about and I am still waiting for the delivery of my Telstra handset which you would know all about if you are a regular reader.
I am informed that unfortunately, one of their carrier companies has been hacked into so all deliveries have gone Haywire and it is affecting Big Business everywhere. I was told my my delivery would be anything up to 15 days so I think it must due today but who can say?
The palaver of hanging online just to speak to someone who does not understand you. If you think I am just a whinging pom go to the Facebook group ‘complaints about Telstra’. Yu will have your mind loan at what they’re getting away with badd customer relations.🧱
On the other hand full marks to Australia Post. 👩🦳🎁
Ok in the middle of a severe thunderstorm he did drop my package in for signature in the hall office up the hill where it was nice and safe. He just forgot to tell me in all that thunder and lightning. So did the office manager.
I must not have had him knocking at my door first, because of all the thunder and noise from the storm,unfortunately.
I got a really good person on customer relations who not only was he really cheerful and easy to understand (you know what I mean ) 👨🏫and very helpful but in a short time the team had its whereabouts more or less pinned down.
Our office manager is not impressed by being referred to as a concierge, however!
Australia Post was on the ball and here is my lovely, expensive-but -reduced House and Home silk bedcover that all the fuss was about. The last one left in db size that I was really looking forward to.
My quilted silk bedcover from House &Home.
So all is well. Brownie points to the staff who followed up my complaint in a very pleasant and friendly way and they got results .👩🦳
Take that Telstra!🤯