When You Can’t Sleep

When you try to cash in your customer credits online for a $40 desk phone and it will only accept passport or drivers licence for delivery identification and neither of yours are still in use. Yet they delivered a very expensive iPhone last week without any I’d!

Begin forwarded message:

From: Telstra 24×7 Chat Transcript <donotreply@telstra.com.au>

Date: 28 January 2020 at 9:32:52 am AEDT

To: Eunice CarolHobson-English *******

Subject: Your chat transcript



The following is a record of your online chat.

General Info

Chat start time

 Mon, 27 Jan *****:13:22 +***** GMT

Chat end time

 Mon, 27 Jan *****:16:18 +***** GMT

Duration (actual chatting time)

 01:02:56

Operator

 Renmar

Chat Transcript

Telstra: Thanks for chatting with us.

Telstra: All agents are currently assisting others. Your position in queue is 2  Thank you for your patience.

Telstra: All agents are currently assisting others. Your position in queue is 2  Thank you for your patience.

Telstra: All agents are currently assisting others. Your position in queue is 2  Thank you for your patience.

Telstra: All agents are currently assisting others. Your position in queue is 2  Thank you for your patience.

Telstra: All agents are currently assisting others. Your position in queue is 1  Thank you for your patience.

Telstra: All agents are currently assisting others. Your position in queue is 1  Thank you for your patience.

Telstra: All agents are currently assisting others. Your position in queue is 1  Thank you for your patience.

Telstra: You’re now chatting with Renmar.

Renmar:

Hi Eunice, how can I help you?

Eunice CarolHobson-English: Idont have a current drivers licence or passport. only have a disabled card for id for my order or a Seniors card

Renmar:

I see. Did you place the order already?

Eunice CarolHobson-English: yes for the phone using my points

Renmar:

Thank you for letting me know. I’ll look into this for you.

May I please have the order number so I could pull it up?

Eunice CarolHobson-English: it has moved tge page tbere was no orde number yet. It wanted an i

Eunice CarolHobson-English: had to give id for delivery

Renmar:

The order number are being sent to your email. Could you please check?

Eunice CarolHobson-English: and onlok hold please

Renmar:

Thank you

Renmar:

Just to confirm, are you purchasing Telstra Easy Control – Desktop?

Eunice CarolHobson-English: still no email but my NSW seniirs id nhmber ************ yes to desktop

Eunice CarolHobson-English: ***** Eunice Hobson-English

Renmar:

I see. You haven’t placed the order that’s why you don’t have an order number yet.

Renmar:

Let me check here if an ID is needed for delivery

Renmar:

If not, you could proceed with placing your order.

Renmar:

Please stay online Eunice and don’t place or complete the order yet

Eunice CarolHobson-English: It wont let me because Thank y.ou

Renmar:

Sorry, it won’t let you because?

Eunice CarolHobson-English: i dont have passport or dr licence. My pasport is expired but I have the number

Renmar:

I have checked this further and valid IDs are needed inorder to place an order with your Telstra Plus points

Renmar:

Let’s get your account so I could give you options

Renmar:

May I please have your account number?

Eunice CarolHobson-English: oh dear hang on. my phone is *****

Renmar:

That’s okay

Renmar:

let me get your account with your mobile

Renmar:

Please stay online

Renmar:

I got your account now. Could you please provide the code I texted on your mobile?

Eunice CarolHobson-English: *****

Renmar:

Thank you for the code

Renmar:

Here’s what I suggest

Renmar:

I can see that Richard is authorised on your account. Does he have a Driver’s License or a Passport?

Eunice CarolHobson-English: He does not live here. I use my nsw disability parking scheme photo card for id number******** . It is legal

Eunice CarolHobson-English: It is only a cheap phone. You just delivered my new iphone 11 without. this is ridiculkus

Renmar: I got your point Eunice however the order could only be placed online, we are unable to place an order for you if this is for Telstra Plus.

In this case, the only option is to redeem your points at the Telstra Shop

Eunice CarolHobson-English: I hate Telstra.

Eunice CarolHobson-English: Sorry

Renmar:

I’m with you on this Eunice. If only I could process the order on your behalf, I would do it right away for you.

Eunice CarolHobson-English: i have been doing this for 30 mins. My son is manager at the ********+shop actually. I am quute sure he can id me

Eunice CarolHobson-English: they have the Telstra stand

Eunice CarolHobson-English: It is hardly worth the effort of going

Renmar: That would be perfect.

Here’s what I suggest

Renmar: Please call us by dialing ***** and say “Billing” to the machine.

Once you call us, give them the reference number that I will give you.

They will be adding your Son’s name as Full Authority so that your Son could process the order at the Telstra Store with your Telstra Plus points.

Renmar:

You won’t have to explain anything, just call us and give them the reference number that I will give you.

Renmar:

They would know what to do right away

Telstra: We’ll email a copy of this transcript to euniceenglish@gmail.com.

Eunice CarolHobson-English: Thank you Renmar you did your best.

Renmar:

Could you please provide the details of your Son.

Title:

First Name:

Last Name:

Date of Birth:

Mobile Number:

Eunice CarolHobson-English: can I have the ref no please? My son has poa for me anyway

Renmar:

Yes, I’ll give you the reference number so you won’t have to repeat yourself 🙂

Renmar:

All you have to do is call the billing team and provide the reference number I will give you.

Eunice CarolHobson-English: ***************

Renmar:

Thank you for waiting! As promised, your reference number is INT 1*******

Renmar:

Please write it down and give it to the billing team. or you could ask them to read the note I saved

Renmar:

because the note I saved is complete 🙂

Renmar:

You won’t have to repeat yourself

Eunice CarolHobson-English: thank you Renmar. That is a nice name

Renmar:

Thank you Eunice! Will there be anything else that I can help with?

Eunice CarolHobson-English: ok I will do that. Now I need acoffee. This has taken an hour. well done on solving the problem Remar. Goodnighy xx

Renmar:

My pleasure! Thank you so much for your time and have a good night!

Renmar:

Glad I was able to resolve your enquiry 🙂

well gang, there is another long conversation the following night, then I tried something suggested more on that later, to date the link below will bring you up to date on Sunday 2nd Feb

https://myparkinsonsdiary.blog/2020/01/31/result-but-wait/

One thought on “When You Can’t Sleep

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